Two Dreyfus Divisions Awarded 2011 Best-In-Class and 5-Star Ratings from
Unprecedented Tie for the Top NQR Best-In-Class
NEW YORK, September 21, 2011– Dreyfus, part of BNY Mellon Asset Management, today announced that both its Retail Shareholder and Institutional Servicing Departments have received the National Quality Review (NQR) Best-In-Class Award for the first quarter of 2011, tying as the top quality performing service organizations for overall call center service performance among the 28 major U.S. financial services companies nationwide that NQR independently evaluates and analyzes.
“Dreyfus Retail Shareholder and the Institutional Servicing Departments have been the recipients of the esteemed Best-In-Class Award from NQR for top service quality delivery to Dreyfus mutual fund shareholders, intermediaries and institutional clients on multiple occasions,” said Dreyfus Chairman and CEO Jon Baum. “This latest recognition acknowledges Dreyfus’ continuing award-winning performance for service excellence.”
Dreyfus Institutional Servicing was also recognized with the NQR Best-In-Class Award for operational/compliance information for 2010 and Dreyfus Retail Servicing attained the top overall quality rating among all the firms evaluated by NQR in 2010 for call center service excellence. In addition, both Dreyfus Retail and Institutional Servicing have been distinguished with the NQR 5-Star Rating Award for consistent service excellence in the top-quartile among the competition for over two years.
NQR Best-In-Class represents the single highest performance for any given service quality measure for a quarter or year. To determine Best-In-Class performance, NQR calculated an annual score for their 28 clients based on the individual call evaluations made during the 12-month period. The ratings of all NQR clients were compared and the highest score was designated the Best-In-Class performer.
NQR’s 5-Star rating is designed to recognize top service quality performance. The 5-Star rating is based on the statistical range of top-quartile performance of NQR participants in the prior calendar year. A NQR client is considered to be a 5-Star performer for call center service quality when it attains the 5-Star level for a given four-quarter period. The 5-Star rating is not only a reflection of outstanding service performance, but is also recognition of service organizations that have been able to sustain that level of quality over the long term.
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Notes to Editors:
The Dreyfus Corporation, established in 1951 and headquartered in New York City, is one of the nation's leading asset management and distribution companies, currently managing approximately $400 billion in mutual funds and separately managed accounts. The Dreyfus brand includes The Dreyfus Corporation and its wholly-owned subsidiary, MBSC Securities Corporation. The Dreyfus Retail Services and Institutional Call Centers are part of MBSC Securities Corporation.
BNY Mellon Asset Management is one of the world’s leading asset management organizations, encompassing BNY Mellon’s affiliated investment management firms and global distribution companies. Information about BNY Mellon Asset Management can be found at www.bnymellonam.com.
BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 36 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, offering superior investment management and investment services through a worldwide client-focused team. It has $26.3 trillion in assets under custody and administration and $1.3 trillion in assets under management, services $11.8 trillion in outstanding debt and processes global payments averaging $1.7 trillion per day. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available at www.bnymellon.com and through Twitter @bnymellon.
National Quality Review (“NQR”), founded in 1991, is an independent consulting firm that provides financial service companies with statistically reliable service quality evaluations and competitive analyses. NQR works with many of the industry’s leading companies in the United States. Their analysts have an average of 15 years’ financial services experience. Among other services, NQR provides objective evaluations of service quality, and validates that transactions processed and information provided by service organizations comply with regulatory requirements, operational processing standards, and client expectations based on the leading practices in the financial services industry.