Our Commitment to Our Clients
With over 60 years experience navigating the financial markets, Dreyfus remains committed to helping you plan for the future. And while no one can predict future events, Dreyfus’ investment affiliates do have the knowledge to help clients achieve their investment goals through today’s current market environment.
Dreyfus was among the pioneers of mutual fund investing and, today, offers access to the knowledge and insight of BNY Mellon’s diverse network of world-class investment managers, a full range of products demonstrating long-term performance and an unwavering commitment to superior client support.
• 169 mutual funds covering a range of investment styles, sectors and market caps (as of 9/30/13)
• 10th largest mutual fund manager (Strategic Insight, December 2013)
• A top 5 domestic institutional cash manager (iMoneyNet, September 2013).
An Award Winning Team
We’re proud to report that the Dreyfus Retail Customer Service Center has been recognized for outstanding customer service by National Quality Review (“NQR”). NQR has been pioneering service quality and client experience solutions for over twenty years, helping top-tier service organizations tackle critical challenges in customer service.
NQR has been reviewing Dreyfus’ calls since 2009, and compares our call quality to our competitors in the financial services industry.
"Dreyfus has been committed to Best-In-Class client service since its inception. Dreyfus' performance, combined with NQR's continued recognition of these qualities, is a significant contributor to our long-term client loyalty." J. Charles Cardona, President of The Dreyfus Corporation
• Earned NQR “Best-In-Class” ranking for the first, third and fourth quarter of 2013 for overall call center service performance1
• Awarded NQR 5-Star rating for seventeen consecutive quarters from 2009 to 20132
Recognition by NQR is more than an award for us. It is confirmation that we are reaching our goal -- providing excellent customer service to our clients with each and every interaction.
The parent company of Dreyfus, BNY Mellon, is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment management and investment services in 35 countries and more than 100 markets.
BNY Mellon Investment Management
BNY Mellon Investment Management is one of the world's leading investment management organizations and one of the top U.S. wealth managers, with $1.5 trillion in assets under management. It encompasses BNY Mellon’s affiliated investment management firms, wealth management services and global distribution companies.
We’re Here to Help You
No matter what your financial targets are or the stage of life you’re in, look to Dreyfus for a wide range of innovative products to provide the specific, actionable investment solutions for your financial needs. To find out more, or to ask questions about pursuing your goals with confidence in today’s market, please contact a Dreyfus representative at 1-800-DREYFUS.
Investors should consider the investment objectives, risks, charges and expenses of a fund carefully before investing. Download a prospectus that contains this and other information, and read it carefully before investing.
All investment products involve risk, including risk of principal loss.
Past performance is no guarantee of future results.
BNY Mellon Asset Management is one of the world’s leading asset management organizations, encompassing BNY Mellon’s affiliated investment management firms and global distribution companies. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation.
National Quality Review (“NQR”), founded in 1991, is an independent consulting firm that provides financial services companies with statistically reliable service quality evaluations and competitive analyses. NQR works with many of the industry’s leading companies in the United States. Their analysts have an average of 15 years financial services experience. Among other services, NQR provides objective evaluations of service quality, and validates the transactions processed and information provided by service organizations comply with regulatory requirements, operational processing standards, and client expectations based on the leading practices in the financial services industry.
1 NQR Best-In-Class represents the single highest performance for any given service quality measure for a quarter or year. NQR determines Best-In-Class performance by calculating a quarterly or annual score for their 23 contact center clients based on the individual call evaluations made during that period. The ratings of all NQR clients are compared, and the highest score is designated the Best-In-Class performer.
2 NQR’s 5-Star rating for top service quality performance is based on the statistical range of top-quartile quality performance of NQR participants in the prior calendar year. An NQR client achieves 5-Star performance for call center service quality when it attains the 5-Star level for a given 4-quarter period. The 5-Star rating not only reflects outstanding service performance, but also recognizes service organizations that have been able to sustain that high level of quality over the long term.